ROUND 04 — Offline App Feedback (SDDOH) 1Intro2Search3Filters4Program5Inspection6Complaint7Enforcement8General feedback Thank you for your willingness to help us improve the USAFS Offline App! Today, you will review the FACILITY SEARCH screens and provide feedback on their clarity and usability. You’ll see screens for: Search Column customization Filter options For each screen: We’ll show you the screen We’ll explain when you would see this screen You’ll answer a few questions about that screen only Please focus on one screen at a time, and answer the questions based only on the screen you’re currently viewing. Your feedback will help us ensure the finalized versions of these screens are clear and intuitive for all users. At the end of the survey, you’ll have a chance to share any other feedback or thoughts you’d like us to know about. Before you begin, please enter your information below:First Name(Required)Email(Required) Choose your agency:(Required)— Choose —Alaska Department Of Environmental ConservationArkansas Department of HealthIowa Department of Inspections, Appeals, & LicensingIllinois Department of Public HealthIndiana Department of HealthKansas Department of AgricultureMinnesota Department of AgricultureNorth Dakota Health & Human ServicesSouth Dakota Department of HealthVermont Department of HealthWest Virginia Department of AgricultureWyoming Department of AgricultureIt should take about 20-25 minutes to complete your feedback. Click “BEGIN” to get started. TASK 1 As you work, you may need to search for FACILITY records. After either selecting the shortcut from the Home Screen or the main navigation – you will be taken to the screen below. Based on what you see, answer the questions that follow: Is it clear what this screen is for?(Required) Yes No If no, explain:The search bar searches across multiple columns including ID, name, address etc. Does this match what you would expect, or would you expect something different?(Required) Yes, this matches my expectations No, I would expect it to work differently If no, explain:Is it clear how to access the full details of an facility from this screen?(Required) Yes No If no, explain:When searching for facilities, describe how you would typically use the search bar:(Required)Is there anything unexpected, incorrect, or missing from the screen?(Required)If you could change one thing about this screen, what would it be?(Required) TASK 2 When searching, you can apply filters to narrow your results. After clicking the “Filters” button on the Search screen, the popup shown below will appear. The filters are organized into categories on the left side. In this example, “Facility Information” is selected and displays the available filter options on the right. Based on what you see, answer the questions that follow: Is it clear what the 'Facility Information' filter screen is for?(Required) Yes No If no, explain:Looking at the filter categories on the left (Inspection Information, Program Information, Enforcement Information, etc), is it clear how to access different types of filters?(Required) Yes No If no, explain:When working away from the office and searching for facilities, which of the following have you needed to do? (Select all that apply)(Required) Look up a specific facility by its ID number Filter facilities by their classification Filter facilities by their sub-classification Find facilities based on their operational status Search for facilities by business name Search for facilities by location (city, state, zip code, or street address) Search for facilities by address suffix (e.g., Street, Avenue, Boulevard) Search for facilities by unit type or unit number (e.g., Apt 5, Suite 200) Filter facilities by whether they’re in-state or out-of-state Search for facilities by county Search for facilities by region Search for facilities by owner ID Search for facilities by owner first name Search for facilities by owner middle name Search for facilities by owner last name Search for facilities by phone number None of these – I don’t need to filter facilities by facility information when working remotely I don’t use USA Food Safety when away from the office TASK 3 This screen shows the Search Filters popup with the “Program Information” category selected. Based on what you see, answer the questions that follow: When working away from the office and searching for facilities, which of the following have you needed to do? (Select all that apply)(Required) Filter facilities by program group Filter facilities by the type of program they’re enrolled in Search for facilities by their specific program ID number Find facilities based on their program status Search for facilities with programs expiring within a specific date range Filter facilities by their program renewal status Filter facilities by their risk level Search for facilities by their certificate number None of these – I don’t need to filter facilities by program information when working remotely I don’t use USA Food Safety when away from the office TASK 4 This screen shows the Search Filters popup with the “Inspection Information” category selected. Based on what you see, answer the questions that follow: When working away from the office and searching for facilities, which of the following have you needed to do? (Select all that apply)(Required) Find facilities by the type of inspection conducted Filter facilities by the reason for their inspection Search for facilities based on inspection status Filter facilities by the outcome or result of their inspection Search for facilities assigned to a specific Primary Inspector Find facilities that were inspected within a specific date range Search for facilities that haven’t been inspected since a certain date Filter facilities with outstanding fees None of these – I don’t need to filter facilities by inspection information when working remotely I don’t use USA Food Safety when away from the office TASK 5 This screen shows the Search Filters popup with the “Complaint Information” category selected. Based on what you see, answer the questions that follow: When working away from the office and searching for facilities, which of the following have you needed to do? (Select all that apply)(Required) Filter facilities by the type of complaint filed against them Find facilities based on the status of complaints Search for facilities with complaints filed within a specific date range Filter facilities by specific complaint descriptions or content None of these – I don’t need to filter facilities by complaint information when working remotely I don’t use USA Food Safety when away from the office TASK 6 This screen shows the Search Filters popup with the “Enforcement Information” category selected. Based on what you see, answer the questions that follow: When working away from the office and searching for facilities, which of the following have you needed to do? (Select all that apply)(Required) Find facilities based on their citation or approval status Filter facilities by the outcome of their citation Search for facilities with enforcement actions within a specific date range Filter by the type of warning letter issued Search for facilities that received warning letters within a specific date range None of these – I don’t need to filter facilities by enforcement information when working remotely I don’t use USA Food Safety when away from the office Is there anything else you'd like to share about searching for facilities remotely? Would you like to share any general feedback about the screens you saw today?(Required) Yes No If yes, please give your feedback below:
