ROUND 05 — Welcome Wizard Feedback (All States) 1Intro2Database setup3Passcode setup4Setup confirmation5General Feedback Welcome back! Thank you for continuing to help us improve the USA Food Safety Offline App. Based on previous user group feedback, we learned that the database initialization and passcode features were confusing. To address this, we’ve created a Welcome Wizard that will guide users step-by-step through setting up these features for the first time. This survey will help us ensure the Welcome Wizard is clear and easy to follow before we finalize it. You’ll provide feedback on: Welcome Wizard: Intro Welcome Wizard: Database setup Welcome Wizard: Passcode setup Welcome Wizard: Setup confirmation How it works: We’ll show you each screen, explain when you’d see it, then ask a few questions. Important note about screens: The Welcome Wizard appears as a white box overlaid on your home screen. The home screen backgrounds in the screenshots for today’s survey show sample menu options that may differ from your state’s setup (for example, you might see shortcuts or navigation items your state doesn’t use). Please focus only on the Welcome Wizard itself (the white center box) and ignore the background. The wizard is the same for all states. Please answer based only on what you see in the wizard—you don’t need to remember what you said in previous surveys. Time commitment: Approximately 20-25 minutes At the end of the survey, you’ll have a chance to share any additional thoughts or feedback. Before you begin, please enter your information below:First Name(Required)Email(Required) Choose your agency:(Required)— Choose —Alaska Department Of Environmental ConservationArkansas Department of HealthIowa Department of Inspections, Appeals, & LicensingIllinois Department of Public HealthIndiana Department of HealthKansas Department of AgricultureMinnesota Department of AgricultureNorth Dakota Health & Human ServicesSouth Dakota Department of HealthVermont Department of HealthWest Virginia Department of AgricultureWyoming Department of AgricultureClick “BEGIN” to get started. TASK—Review Welcome Intro The first time you login to the offline app, you will be greeted with the screen below: Please focus only on the Welcome Wizard (the white center box) and ignore the background elements, which may show different options than your state uses. Based on this screen, what are the steps you'll need to complete to get started?(Required)After clicking Next, what do you think will appear?(Required)Was there anything on this screen that confused you or gave you pause?(Required)Is there any information you needed that wasn't shown on this screen?(Required)How confident do you feel about completing the setup?(Required) Very Somewhat Not confident TASK—Review Database Setup After clicking Next on the welcome screen, you see this: In your own words, what is this screen asking you to do?(Required)What do you think will happen when you click "Start"?(Required)The instructions say "do not close this window or navigate away." Why do you think this warning is included?(Required)Was there anything on this screen that confused you or gave you pause?(Required)After clicking Start, the screen updates to show this: What is happening on this screen?(Required)Based on what you see, approximately how long do you think this download will take? (Just your best guess)(Required)Was there anything confusing about this progress screen?(Required)Sometimes the download can fail. If that happens, you might see this: IMPORTANT: the phone number listed in the message above will be replaced with your agency’s help desk numberWhat would you do if you saw this error message?(Required)Is the error message clear about what went wrong and what you should do next? (If no, what would make it clearer?)(Required)When the download completes successfully, you see this: What would you do next after seeing this message?(Required)How confident do you feel about proceeding to the next step?(Required) Very Somewhat Not confident TASK—Review Passcode Setup After the database download completes, you’ll see this screen: In your own words, what is this screen asking you to do?(Required)Based on the instructions, what are the requirements for creating a passcode?(Required)Why do you think the app asks you to confirm your passcode?(Required)Was there anything on this screen that confused you or gave you pause?(Required)If you enter two passcodes that don’t match, you’ll see this: What went wrong based on this error message?(Required)What would you do to fix this error?(Required)Is the error message clear and helpful? (If no, what would make it better?)(Required)When you successfully create your passcode, you’ll see this: What would you do next after seeing this message?(Required)Based on everything you've seen about passcode creation, how confident do you feel about setting up and remembering your passcode?(Required) Very Somewhat Not confident Would you like to share any general feedback about the screens you saw today?(Required) Yes No If yes, please give your feedback below:(Required)
