Round 11 – USAFS Feedback

ROUND 11 — Offline App Feedback (Inspection Maintenance)

Step 1 of 8

12%

Thank you for your willingness to help us improve the USAFS Offline App!

This survey asks about the Inspection Maintenance screens — the screens you use to view and edit details when completing or reviewing an inspection. Your feedback will help us improve these screens for the new offline app.

How it works: We’ll show you either screens or clickable prototypes and ask about your personal experience with the related feature.

Time commitment: Approximately 15-20 minutes

Please provide the following information about yourself or your team, then Click “BEGIN” to get started.

Name(Required)

(First name or Team Name – if submitting as a group)

Email(Required)

Choose your agency:(Required)

How would you describe your role (or the roles of the people who are responding to this survey)?(Required)

Inspector

Supervisor of Inspectors

Inspector & Supervisor of Inspectors (dual role)

Other

What is your role:(Required)

TASK: Inspection Maintenance Usage

The screenshot below shows a proposed design for the Inspection Maintenance screen in the new offline app. When initiating a new inspection – this screen is where you would enter details when starting the actual inspection. The name of the inspection, the fields shown and the sections being displayed will VARY depending on the type of inspection being completed and your state’s individual app configuration.

Have you ever clicked on the Facility ID or Owner ID link while working on an inspection in the disconnected app?(Required)

Yes, Facility ID

Yes, Owner ID

Yes, both

I didn’t know these were clickable

Think about the last time you clicked on a Facility ID or Owner ID link during an inspection. What were you trying to do?(Required)

When viewing an already completed Retail Food/Food Safety/Counter Freezer inspection, how often do you use or edit the following inspection sections?

Contact Info(Required)

Almost every time

Sometimes

Rarely or never

CFPM(Required)

Almost every time

Sometimes

Rarely or never

Reference Data(Required)

Almost every time

Sometimes

Rarely or never

Validation Questions(Required)

Almost every time

Sometimes

Rarely or never

Inspection Line Items(Required)

Almost every time

Sometimes

Rarely or never

Guidance Documents(Required)

Almost every time

Sometimes

Rarely or never

Inspection Published Comments(Required)

Almost every time

Sometimes

Rarely or never

Inspection Food Temperatures(Required)

Almost every time

Sometimes

Rarely or never

Inspection Food Disposal(Required)

Almost every time

Sometimes

Rarely or never

Inspection Administration(Required)

Almost every time

Sometimes

Rarely or never

Supervisor Review(Required)

Almost every time

Sometimes

Rarely or never

Inspection Visits(Required)

Almost every time

Sometimes

Rarely or never

Email Reports(Required)

Almost every time

Sometimes

Rarely or never

Follow Up Activities(Required)

Almost every time

Sometimes

Rarely or never

Schedule Inspections(Required)

Almost every time

Sometimes

Rarely or never

Complaints(Required)

Almost every time

Sometimes

Rarely or never

Sample(Required)

Almost every time

Sometimes

Rarely or never

Internal Notes(Required)

Almost every time

Sometimes

Rarely or never

Is there anything about the new inspection maintenance screen design that you find confusing or would like to see improved? (Optional)

TASK: Adding ‘Regulatory Code Comments’ during an Inspection

We’re redesigning the way ‘Regulatory Comments’ get added to inspections in the new offline app. You’ll interact with a prototype below, then answer a few questions about your experience.

Using the prototype below, complete the following:

Add a regulatory comment using one of the predefined comment options
Add a regulatory comment using a custom comment you write yourself
Click the “Save Changes” when finished

Feel free to click around and explore other features within the prototype as you go. If you make a mistake or need to start over, just click the “Cancel” button

Regulatory Code Comments

Select a code, add a comment, then complete the details.

✓ Saved

After using the new "Regulatory Code Comments" feature, is it clear how many codes have been selected and have comments added to them?(Required)

Is there anything about the 'Regulatory Code Comments' feature that you find confusing or would like to see improved? (Optional)

TASK: Understanding NOI Workflows

Think about the inspections you've conducted in the past year. Have any of them required you to print and serve a Notice of Inspection (NOI) before starting?(Required)

Yes

I’m not sure

Think about a recent inspection where you needed to complete a Notice of Inspection (NOI). Walk us through what you did – when did you print it, how did you serve it, and did anything else need to happened before you could start the inspection?(Required)

When do you typically print and serve the Notice of Inspection (NOI)?(Required)

Before I arrive at the facility

After I arrive but before I enter the facility

After I enter but before I begin the inspection

Other

What NOI-related tasks would you need to complete using the offline tablet app during an inspection? Select all that apply.(Required)

Generate/view the NOI PDF

Print the NOI on-site

Confirm the NOI was served before starting

Other

Explain other NOI-related task:(Required)

How well does the current NOI functionality in the disconnected app support your inspection workflow?(Required)

Very well

Somewhat well

Not very well

Not at all well

Please describe any challenges you've experienced or suggestions you have related to NOI functionality in the offline app.(Required)

TASK: Understanding Question Sets

Have you ever added a question set (such as HACCP variances) to an inspection?

Yes

No, but I’m aware the feature exists

No, I didn’t know this was possible

Not applicable – my inspections don’t use question sets or I don’t know what question sets are

Other

You mentioned you're aware of the option to add question sets but haven't used it. Why is that?(Required)

My inspections don’t require question sets

I wasn’t sure when or why I would need to add one

I tried but had difficulty using it

I use the desktop app for that instead

Other

When you've needed to add a question set to an inspection, how did you know it was needed?(Required)

It was required by my state/agency

A supervisor told me to add it

I recognized the situation called for it based on training

I wasn’t sure, but added it to be thorough

Other

Have you ever had difficulty locating where to add a question set during an inspection?(Required)

Yes

What made it difficult to find?(Required)

The option to add a question set is labeled 'Add Section' in the app. When you first used this feature, was it clear that 'Add Section' was the right place to add question sets?(Required)

Yes, it was clear

No, I wasn’t sure at first

I don’t recall

What made it unclear?(Required)

TASK: Understanding Published Comments

We are redesigning the Published Comments feature in the new offline app. Please try the interactive example below, then answer the questions that follow.

Note: The predefined comments listed below may be different to what is available for your state/agency and is just for demonstration purposes.

Published Comments

Published Comment Spell Check

Insert Predefined Comment

+ Follow up inspection will be conducted as directed by the Manhattan office.

+ Always notify agency if you have a power outage of more than 2-4 hours, sewage backup, no (or inadequate supply of) hot water, fire, flood, pest infestation, or other disaster/imminent health hazard.

+ Reviewed Employee Health Policies with the Person-In-Charge. No ill/symptomatic/diagnosed employees present, but the firm’s policy does not address the “Big 6” foodborne illnesses. Recommend reviewing the FDA Employee Health and Personal Hygiene Handbook https://www.fda.gov/media/77065/download and adding a written policy.

+ Facility was not in operation at the time of inspection. A follow-up inspection will be scheduled.

+ Person in Charge was not available during inspection. Information was left with on-site staff.

+ Temperature monitoring logs were reviewed and found to be complete and accurate.

6 available

✓ Saved

In the example above, how would you add a predefined comment to your inspection?(Required)

Do you have any questions or concerns about how this new design will work?(Required)

Is there anything about the 'published comment' design that you find confusing or would like to see improved? (Optional)

TASK: Understanding Food Temperature Entry

The screen below shows how Food Temperature Entries can be entered in the offline app. Please review it, then answer the questions that follow.

Please note: The fields and labels shown below will VARY in the actual app depending on your state’s configurations and settings.

If you needed to record the same temperature for multiple food types (e.g., chicken and beef both at 165°F), how would you do that using this screen?(Required)

Have you ever selected 'Other' as a food type when recording a temperature?(Required)

Yes

I don’t recall

When you selected 'Other,' were you able to specify what the food was?(Required)

Yes, there was a way to enter the food name

No, I could only select ‘Other’ without specifying

I don’t recall

Did this cause any issues for you?(Required)

Is there anything about the 'food temperature entry' design that you find confusing or would like to see improved? (Optional)

Would you like to share any general feedback about today’s survey? (Optional)