ROUND 13 — Offline App Feedback (Complaints) Step 1 of 10 – Intro 10% Thank you for taking the time to share your feedback on the USAFS Offline App. This survey focuses on the Complaint Search and Complaint Maintenance screens, with a few additional questions about your general experience navigating the offline app. How it works: Your responses will directly influence how we design these screens. There are no right or wrong answers – we want to know how you actually work. Time commitment: Approximately 10-15 minutes Please provide the following information about yourself or your team, then Click “BEGIN” to get started.Name(Required)(First name or Team Name – if submitting as a group)Email(Required) Choose your agency:(Required)— Choose —Alaska Department Of Environmental ConservationArkansas Department of HealthIowa Department of Inspections, Appeals, & LicensingIllinois Department of Public HealthIndiana Department of HealthKansas Department of AgricultureMinnesota Department of AgricultureNorth Dakota Health & Human ServicesSouth Dakota Department of HealthVermont Department of HealthWest Virginia Department of AgricultureWyoming Department of AgricultureHow would you describe your role (or the roles of the people who are responding to this survey)?(Required)(check all that apply) Inspector Supervisor of Inspectors Inspector & Supervisor of Inspectors (dual role) Other What is your role:(Required) Working with Complaint RecordsThink about the last time you opened a Complaint Maintenance record while working offline or out in the field. What were you trying to do or find?(Required) Complaint Maintenance Sections The Complaint Maintenance screen organizes information into collapsible sections, shown below. Each section contains different types of information about the complaint. The screenshot below uses sample data for illustration. Don’t worry if some fields or labels look different from what you see in your state – the live app will match your state’s configuration. Complaint Maintenance Sections The Complaint Maintenance screen organizes information into collapsible sections, shown below. Each section contains different types of information about the complaint. The screenshot below uses sample data for illustration. Don’t worry if some fields or labels look different from what you see in your state – the live app will match your state’s configuration. Complaint Maintenance Sections The Complaint Maintenance screen organizes information into collapsible sections, shown below. Each section contains different types of information about the complaint. The screenshot below uses sample data for illustration. Don’t worry if some fields or labels look different from what you see in your state – the live app will match your state’s configuration. Complaint Maintenance Sections The Complaint Maintenance screen organizes information into collapsible sections, shown below. Each section contains different types of information about the complaint. The screenshot below uses sample data for illustration. Don’t worry if some fields or labels look different from what you see in your state – the live app will match your state’s configuration. Complaint Maintenance Sections The Complaint Maintenance screen organizes information into collapsible sections, shown below. Each section contains different types of information about the complaint. The screenshot below uses sample data for illustration. Don’t worry if some fields or labels look different from what you see in your state – the live app will match your state’s configuration. Over the past year, which of these sections have you needed to access on a Complaint Maintenance record?(Required)(Select all that apply) Complaint Details Product Details Reference Data Schedule Inspection (Only for Alaska, Arkansas, Iowa, Minnesota, and Vermont) Inspections Symptoms Complaint Tracking (Only for Iowa) Sample (Only for Alaska, Arkansas, Illinois, Indiana, Iowa, Kansas, Minnesota, South Dakota, Vermont, and Wyoming) Internal Notes Is there anything about the Complaint Maintenance screen that you find confusing or would like to see improved? (Optional) Section Display Preferences When you open a Complaint Maintenance record, sections can either start expanded (showing all information) or collapsed (showing just the section name until you click to open it). Below is an example of each. When you first open a Complaint Maintenance record, which sections would be most helpful to see already expanded?(Required)(Select up to 3) Complaint Details Product Details Reference Data Schedule Inspection (Only for Alaska, Arkansas, Iowa, Minnesota, and Vermont) Inspections Symptoms Complaint Tracking (Only for Iowa) Sample (Only for Alaska, Arkansas, Illinois, Indiana, Iowa, Kansas, Minnesota, South Dakota, Vermont, and Wyoming) Internal Notes Complaint Search Columns The Complaint Search screen displays a list of complaints with several columns of information, shown below. The screenshot below uses sample data for illustration. Don’t worry if some columns or labels look different from what you see in your state – the live app will match your state’s configuration. When you look at the Complaint Search results list, which columns do you actually look at to decide which complaint to open?(Required)(Select all that apply) Facility/Business Name Address Type Description Status Complaint ID Filing Date Business ID Owner Name Is there anything about the Complaint Search screen that you find confusing or would like to see improved? (Optional) Looking Ahead: Help Us Prioritize Future Improvements You’re almost done – just a few more questions. These last few questions will asks about your experience with the Inspection Maintenance and Business Program/License Maintenance screens. We’re exploring whether adding certain information to these screens would make your work easier, and your input will help us decide what to build next.When working in the field, how often do you need to navigate away from one screen to find information on another screen?(Required)(Choose one) Frequently Occasionally Rarely Never Inspection Maintenance Screen Think about inspections you've conducted over the past year. Which of the following have you needed to leave the Inspection Maintenance screen to find?(Required)(Select all that apply) CFM/CFPM certificate status Contact information (phone, email) Enforcement status (active enforcements) Permit/license status None of the above If we could add only one of the following to the Inspection Maintenance screen, which would help your work most?(Required) CFM/CFPM certificate status Contact information (phone, email) Enforcement status (active enforcements) Permit/license status Business Program/License Maintenance Screen Think about the past year. When you've opened a Business Program/License Maintenance record while working in the field, which of the following have you needed to leave the screen to find?(Required) Complaint history Enforcement history Lab results CFM/CFPM certificate status None of the above If we could show only one of these directly on the Program Maintenance screen, which would help you most?(Required) Complaint history Enforcement history Lab results CFM/CFPM certificate status Screen Priorities If we could add read-only access to related information on only one of these screens, which would benefit your daily work the most?(Required) Inspection Maintenance (where you enter and edit inspection details) Program Maintenance (where you view program records) Both would benefit me equally Neither – I don’t have issues finding information in the offline app For the item you selected above, briefly describe a situation where having this information would have helped you. (Optional)Is there any other information you wish you could access on the Inspection Maintenance or Program/License Maintenance screens while working offline? (Optional) Additional Feedback Would you like to share any general feedback about today’s survey? (Optional)
