ROUND 17 — Offline App Feedback (Inspectors Follow-up) Step 1 of 3 33% To get started, choose your agency:(Required)Alaska Department Of Environmental ConservationArkansas Department of HealthIowa Department of Inspections, Appeals, & LicensingIllinois Department of Public HealthIndiana Department of HealthKansas Department of AgricultureMinnesota Department of AgricultureNorth Dakota Health & Human ServicesSouth Dakota Department of HealthVermont Department of HealthWest Virginia Department of AgricultureWyoming Department of AgricultureThank you for your willingness to help us improve the USAFS Offline App!In the last survey, user group participants shared how they handle inspections that come up unexpectedly in the field. That feedback was incredibly valuable. In this follow-up survey, we’re asking you to weigh in on a few specific design decisions before we start building. You’ll provide feedback on: What the new “Add Inspection” shortcut should allow you to do – including whether it should handle both unscheduled inspections and visits to facilities not in the system Where a new “Add Inspection” shortcut should be located in the app How it works: We’ll show you screen options and describe two possible approaches, then ask which would work better for your day-to-day work. There are no right or wrong answers – we need to hear from the people who will actually use this feature. Time commitment: Approximately 10 minutes. At the end, you’ll have a chance to share any additional thoughts or feedback. Before you begin, please enter your information below:In the last survey, user group participants shared how they handle inspections that come up unexpectedly in the field. That feedback was incredibly valuable. In this follow-up survey, we’re asking you to weigh in on a few specific design decisions before we start building. You’ll provide feedback on: Where a new “Add Inspection” shortcut should be located in the app How you’d expect it to work for starting unscheduled inspections How it works: We’ll show you screen options and describe two screen locations, then ask which would work better for your day-to-day work. There are no right or wrong answers – we need to hear from the people who will actually use this feature. Time commitment: Approximately 5 minutes. At the end, you’ll have a chance to share any additional thoughts or feedback. Before you begin, please enter your information below:First Name -OR- Team Name(Required)Email(Required) How would you describe your role (or the roles of the people who are responding to this survey)?(Required) Inspector Supervisor Administrator ⚠️ Administrators & Supervisors This survey is designed for field inspectors. If you’re in a purely administrative or supervisory role, please use the link below instead. If you serve in both roles, you’re welcome to complete both surveys. ➡️ Survey for Administrators, Supervisors, and Dual-Role Inspectors What should the “Add Inspection” shortcut do? Currently, inspectors can start an unscheduled inspection from the Facility Maintenance screen. We are exploring the inclusion of an “Add Inspection” shortcut on one of the app’s search screens. Before we decide where it goes, we need to determine what it should do. Here are two situations inspectors encounter in the field: Unscheduled inspection (ad hoc): Your supervisor calls while you’re in the field and needs you to inspect a restaurant today. The restaurant is already in the system; it just doesn’t have a scheduled inspection. You need to start one on the spot. Facility not in the system (orphan): You arrive at a location and find a business that isn’t in the system; it may be unlicensed or simply not yet registered. You need to document what you observed, but there’s no facility record to attach it to. Today, to create an unscheduled inspection for a facility already in the system, you navigate to that facility’s record on the Facility Maintenance screen and add the inspection — as seen below:Our team is deciding how much the new “Add Inspection” shortcut should handle. Please read both approaches below, then answer the questions. Approach A: Combined workflow: The “Add Inspection” shortcut handles both situations from one entry point. After clicking, you search for a facility. If you find it, you start an unscheduled inspection (ad hoc). If the facility is not in the system, the app routes you to document the visit without a linked facility record (orphan inspection). One shortcut, one starting point for both situations. Approach B: Separate workflows: The “Add Inspection” shortcut starts unscheduled inspections for facilities already in the system (ad hoc). After clicking, you search for a facility and begin an inspection. If a facility is not in the system, that situation is handled through a separate entry point — for example, a ‘Document Visit’ option designed specifically for recording visits to facilities not yet in the system. The two workflows have separate starting points so each can be designed for its specific purpose. Which approach would you prefer?(Required) Approach A — Combined workflow (one shortcut for both situations) Approach B — Separate workflows (dedicated entry point for each situation) I don’t have a preference What is the main reason for your choice above?(Required)If the shortcut on the search screen was specifically for inspections where the facility is not in the system, which label would make the most sense to you?(Required) Document Visit New Facility Inspection Report Unlisted Facility Other How often do you need to create an unscheduled inspection for a facility that IS already in the system?(Required)(Examples: complaint follow-up, re-inspection, emergency response, supervisor-directed visit, change of ownership, etc) Frequently (multiple times per month) Occasionally (a few times per year) Rarely (once a year or less) Never Terminology CheckThis survey has used the term "orphan inspection" to describe an inspection for a facility that is not yet in the system. Before today, were you familiar with this term?(Required) Yes — I’ve heard it before and understood what it meant I’ve heard it before but wasn’t sure what it meant No — this was the first time I encountered this term In your own words, what does "orphan inspection" mean?(Required) General FeedbackIs there anything about how you start inspections (whether scheduled, unscheduled, or for facilities not in the system) that would help us get this right?(OPTIONAL)Is there anything else about how you start inspections (whether scheduled or unscheduled) that would help us get this right?(OPTIONAL)
